Terms & Conditions

1. About us

Fine Solves LLP builds custom AI and enterprise software, including web applications, internal tools, workflow automation, AI agents, document intelligence, analytics and integrations, and operates a cloud billing and revenue platform for hospitals and clinics. We are based in Ahmedabad, Gujarat, India.

2. Using the Site

You may use the Site to learn about our services and contact us. You agree not to:

• use the Site unlawfully or to infringe anyone's rights;
• attempt to gain unauthorised access to the Site, our systems or other users' data;
• introduce malware, or disrupt or overload the Site;
• scrape or harvest content or contact details by automated means; or
• submit false, misleading or spam enquiries, or impersonate anyone.

3. Information on the Site

Content on the Site is general information about our services. It is not professional, financial, legal or medical advice, and it is not an offer capable of acceptance.

The opportunity model and any estimates on the Site are illustrative planning tools based on assumptions you choose. Actual results depend on your data, processes and implementation, and we do not guarantee any saving, return or outcome.

4. Proposals and engagements

Enquiries, discovery calls, estimates and proposals are not binding on either party. An engagement begins only when both parties sign an Agreement setting out scope, deliverables, milestones, acceptance criteria, fees and payment terms.

Unless an Agreement says otherwise: fees are in Indian Rupees and exclusive of GST and other applicable taxes; invoices are payable within the period stated on them; and we may pause work while undisputed invoices remain overdue.

5. Intellectual property in client work

• Once you have paid the fees due for it, you own the code, designs and other deliverables created specifically for you and accepted under an Agreement, together with the intellectual property in them.
• We keep ownership of our pre-existing and independently developed tools, libraries, frameworks, templates, platforms and know-how. Where any of these are included in your deliverables, we grant you a non-exclusive, perpetual licence to use them as part of those deliverables.
• Third-party and open-source components remain subject to their own licences, which we will identify on request.
• Unless you tell us otherwise in writing, we may describe our work for you in general terms, without confidential details, as part of our portfolio.

6. Hospital and clinic billing platform

If your organisation subscribes to our healthcare platform, the following apply in addition to your subscription Agreement.

• The platform is a billing, revenue and administration tool. It is not a medical device and does not provide clinical, diagnostic or treatment advice. Clinical decisions remain entirely with your doctors and staff.
• You are responsible for the accuracy of the tariffs, packages, rate cards, tax settings and other data you configure, and for the bills, claims and documents you issue.
• You are the Data Fiduciary for patient data. You are responsible for giving patients the required notices, obtaining and recording their consent (including for WhatsApp and SMS messages), responding to their rights requests, and meeting your obligations under the DPDP Act, medical-record retention rules, IRDAI and insurer requirements, GST law and other applicable law. We process patient data as your Data Processor, only on your instructions, under the Privacy Policy and the data-processing terms of our Agreement, which include the security safeguards and breach-reporting duties the DPDP Act and Rules require.
• You are responsible for your users: assigning appropriate roles, keeping credentials and two-factor devices secure, and promptly deactivating staff who leave.
• You may export your data at any time. If your subscription ends or lapses, your account becomes read-only and your data stays available to view and export for 12 months.
• Some features depend on third-party services, such as WhatsApp Business messaging, SMS gateways, ABDM and ABHA, NHCX and insurer or TPA portals, and accounting software exports. We do not control those services and are not responsible for their availability, approval processes, charges or changes.
• We will make reasonable efforts to keep the platform available, secure and backed up, as described in your Agreement. Planned maintenance will be scheduled to minimise disruption where possible.

7. Confidentiality

Each party will keep the other's non-public business, technical and personal information confidential, use it only for the engagement, and protect it with reasonable care. This does not apply to information that is public, already known to the recipient, independently developed, or required to be disclosed by law.

8. Our Site content

The Site, including its text, design, graphics, logos and code, belongs to Fine Solves LLP or its licensors. You may view and share it for personal or internal business reference, but you may not copy, modify or reuse it commercially without our written permission. "Fine Solves" and our logo are our trade names and may not be used without permission.

9. Third-party links and services

The Site links to and embeds third-party services such as Cal.com and LinkedIn. Their own terms and privacy policies apply, and we are not responsible for their content or practices.

10. Disclaimer

The Site is provided "as is" and "as available". To the extent the law allows, we disclaim all warranties not expressly stated in an Agreement, including warranties of merchantability, fitness for a particular purpose and uninterrupted or error-free operation.

11. Limitation of liability

To the extent the law allows, and unless an Agreement says otherwise:

• neither party is liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, goodwill or data, however caused;
• our total liability arising out of an engagement or subscription is limited to the fees you paid us for it in the 12 months before the event giving rise to the claim; and
• we have no liability to you for use of the Site itself, which is provided free of charge.

Nothing in these Terms limits liability that cannot be limited by law, including for fraud.

12. Indemnity

You agree to indemnify Fine Solves against claims, losses and costs arising from your breach of these Terms or of applicable law, or from data, content or instructions you provide to us, including patient data and billing configuration on our platform.

13. Suspension and termination

We may suspend or restrict access to the Site or a service if it is being misused, to protect security, or if required by law. Termination of engagements and subscriptions is governed by the relevant Agreement. Sections that by their nature should survive termination, including confidentiality, intellectual property, liability and governing law, will survive.

14. Governing law and disputes

These Terms are governed by the laws of India. The parties will first try to resolve any dispute through good-faith discussion. Failing that, the courts at Ahmedabad, Gujarat have exclusive jurisdiction, unless an Agreement provides for arbitration or another forum.

15. General

We may update these Terms from time to time; the date at the top shows the current version, and continued use of the Site after a change means you accept it. Changes do not alter a signed Agreement unless both parties agree. If any provision is unenforceable, the rest remain in effect. Neither party is liable for delays caused by events beyond its reasonable control.

16. Contact

Fine Solves LLP, Ahmedabad, Gujarat, India — admin@finesolves.com.